System-wide, significant, and sustained improvement implies system-wide change.
And system-wide change implies more than 20% of the people commit to action. This is the cultural tipping point.
These critical 20% have a badge … they call themselves rebels … and they are perceived as troublemakers by those who profit most from the status quo.
But troublemakers and rebels are radically different … as shown in the summary by Lois Kelly.
Rebels share a common, future-focussed purpose. A mission. They are passionate, optimistic and creative. They understand synergy and how to release and align the stored emotional energy of both themselves and others. And most importantly they are value-led and that makes them attractive. Values such as honesty, integrity and industry are what make leaders together-effective.
And as we speak there is school for rebels in healthcare gaining momentum … and their programme is current, open to all and free to access. And the change agent development materials are excellent!
Click here to download their study guide.
Converting possibilities into realities is the essence of design … so our merry band of rebels will also need to learn how to convert their positive rhetoric into practical reality. And that is more physics than psychology.
Streams flow because of physics not because of passion.
And this is why the science of improvement is important because it is the synthesis of the people dimension and the process dimension – into a system that delivers significant and sustained improvement.
On all dimensions. Safety, Flow, Quality and Productivity.
The lighthouse is our purpose; the whale represents the magnitude of our challenge; the blue sky is the creative thinking we need … to avoid trying to boil the ocean.
And the noisy, greedy, s****y seagulls are the troublemakers who always will plague us.
[Image by Malaika Art].