Mentoring – HCSE Blog

26/03/2011

Ignorance Mining

Ignorance means “not knowing” and as the saying goes “Ignorance is bliss” because we do not worry about what we do not know about. Or do we?

We are not totally ignorant – because we know that there are “unknowns” that would be of value to us. This knowledge creates an anxiety that we are very good at pushing out of awareness and despite the denial the unconscious feeling remains and it is emotionally corrosive. Repressed anxiety leads to the counter-productive behaviour of self-deception and then to self-justification – both of which are potent impedients to improvement.

We habitually, continuously and unconsciously discount the importance of what we do not know and in so doing we create internal emotional dissonance. Our inner conflict drives external discounting behaviour and the inevitable toxic cultural consequence – Erosion of Trust. Our inner conflict also drives internal discounting behaviour and the inevitable toxic emotional consequence – Erosion of Confidence. This is the toxic emotional waste swamp that we create for ourselves and is the slippery slope that leads down to frustration, depression, cynicism and apathy. Ignorance leads to anxiety and fear – and because we have conditioned ourselves to back away from fear we reflexly back away from ignorance and we end up trading fear for frustration. We do it to ourselves first and then we do it to others.

The antidote is counter-intuitive: it is to actively acknowledge and embrace our ignorance – and to do that we have to deliberately expose our own ignorance because we are very, very good at burying it from conscious view under a mountain of self-deception and self-justification. We need to become Ignorace Miners.

The opposite of ignorance if knowledge and the good news is that we only need to scratch the surface to find knowledge nuggets – not huge ones perhaps – but plentiful. A bag of small knowledge nuggets is as valuable as an ingot of insight!

Knowledge nuggets are durable because they withstand cultural erosion but they can get washed away in the flood of toxic emotional waste and they can get buried under layers of cynical-resentful-arrogant-pessimism (CRAP). These knowledge nuggests need to be re-gathered, re-freshed and re-cycled – and it is an endlessly exciting and energising experience.

So, when we are feeling fustrated, demotivated and depressed we just need to give ourselves a break and indulge in a bit of gentle ignorance mining – and when we do we will start to feel better immediately.

29/08/2010

Now is When Infinity Becomes One

Time is an intangible – we can’t touch it, taste it, smell it, hear it or see it – yet we do sense it – and we know it is valuable. A precious commodity we call lifetime. We often treat lifetime as it if were tangible – something that we can see, hear, smell, taste and touch – something like money. We often hear the phrase “time is money” and we say things like “spending time” and “wasting time” – as if it were money. But time is not money; we cannot save time, we cannot buy time, and we all get the same amount of time per day to use.

Another odd thing about time is that we sense that it moves in one direction – from past to future with now as the transition. This creates an interesting discontinuity: if we look forward from now into the future we perceive an infinite number of possibilities; yet if we look backwards from now into the past we see only one actuality. That is really odd – Now is when Infinity becomes One.

So, how does that insight help us make a choice? Well, suppose we have decided what we want in the future and are now trying to make a choice of what to do next; to plan our route to our future desired goal. Looking from now forwards presents us with a very large number of paths to choose from, none of which we can be sure will lead us safely to where we want to get to. So what happens? We may become paralysed by indecision; we may debate and argue about which path to take; we may boldly step out on a plausible path with hope and courage; or we may just guess and stumble on with blind faith. Which we choose seems more a reflection of our personality than a rational strategy. So let us try something else – let us project ourselves into the future to the place where we want to be; and then let us look backwards in time from the future to the present. Now we see a single path that led to where we are; and by unpicking that path we can see that each step of it had a set of necessary and sufficient pre-conditions which, with the addition of time, moved us forward along the path. Hindsight is much clearer than foresight and each of us has a lifetime’s worth of hindsight to reflect on; and the cumulative hindsight of history to draw on. This is not an exercise in fantasy; we already have what we need.

To make our choice we start with the outcome we want and ask the question “What are the immediately preceeding necessary and sufficient conditions?” Then for each condition we ask the question “Does that condition already exist?” If so then we stop – we need go no further on this side branch; and if not then we repeat the Two Questions and we keep going until we have linked our goal back to pre-conditions that exist. All the pre-conditions in the map we have drawn are necessary but we do not yet have all of them. Some are only dependent on pre-conditions that exist – these are the important ones because they tell us exactly what to focus on doing next. Our choice is now obvious and simple – though the action may not be easy. No one said the journey would be easy!

17/07/2010

Is this just a Clash of Personality?

Have you ever have the experience of trying to work on a common challenge with a team member and it just feels like you are on different planets? You are using the same language yet are not communicating – they go off at apparently random tangents while you are trying to get a decision; they deluge you with detail when you ask about the big picture; you get upset when their cold logic threatens to damage team unity. The list is endless. If you experience this sort of confusion and frustration then you may be experiencing a personality clash – or to be more accurate a pyschological type mismatch.

Carl Jung described a theory of psychological types that was later developed into the Myers-Briggs Type Indictator (MBTI). This extensively validated method classifies people into sixteen broad groups based on four dimensions that are indicated by a letter code. It is important to appreciate that there are no good/bad types or right/wrong types – each describes a mode of thinking: a model of how we gather information, make decisions and act on those decisions. Everyone uses all the modes of thinking to some degree – we just prefer some more than others and so we get more practice with them. The purpose of MBTI is not to “correct” someone elses psychologcial type – it is to gain a conscious and shared awareness of the effect of psychological types on interpersonal and team dynamics. For example, some tasks and challenges suit some psychological types better than others – they resonate – and when this happens these tasks are achieved more easily and with greater satisfaction. “One’s meat is another’s poison” sums the idea up. Just having insight into this dynamic is helpful because it offers new options to avoid frustrating, futile and wasteful conflict. So if you are curious find out your MBTI – you can do it on line in a few minutes (for example http://www.personalitytest.net/types/index.htm) and with that knowledge you can learn what your psychological type implies. Mine is INFJ …