Doing the same thing repeatedly and expecting a better result might\u00a0be called practice, perseverance,\u00a0persistence, even patience; it might\u00a0also be called futility or even madness.<\/p>\n
We\u00a0know that sometimes persistence pays off, and sometimes it doesn’t, so how do we\u00a0know which is which?<\/p>\n
Very often this\u00a0problem is disguised – for example when\u00a0we want a better outcome of a process.\u00a0 It is easy to assign blame\u00a0for poor outcomes to people because of the\u00a0cause-and-effect chain that you can trace back from an obvious\u00a0mistake – but it is always valid\u00a0to do this?<\/p>\n
Suppose I repeat the same actions and occasionally get a poor outcome\u00a0–\u00a0checking for the mistake and\u00a0when it happens tracing the audit trail back to the action of a specific person is of little value in this case because it doesn’t expose the true root cause.<\/p>\n
Outcomes are usually the result of cumulative actions and it is\u00a0difficult\u00a0or impossible to separate out the contributions.<\/p>\n
So, the only rational way to improve outcome is to improve every part of the process proactively.\u00a0 And if there is a bad apple in the barrel it is much easier to spot when the rest of the apples are good than when all the apples are a bit bruised.<\/p>\n","protected":false},"excerpt":{"rendered":"
Doing the same thing repeatedly and expecting a better result might\u00a0be called practice, perseverance,\u00a0persistence, even patience; it might\u00a0also be called futility or even madness. We\u00a0know that sometimes persistence pays off, and sometimes it doesn’t, so how do we\u00a0know which is which? Very often this\u00a0problem is disguised – for example when\u00a0we want a better outcome of … <\/p>\n