{"id":3708,"date":"2014-08-09T17:50:00","date_gmt":"2014-08-09T17:50:00","guid":{"rendered":"http:\/\/www.saasoft.com\/blog\/?p=3708"},"modified":"2014-08-09T17:50:00","modified_gmt":"2014-08-09T17:50:00","slug":"purpose-process-pilot-policy-police","status":"publish","type":"post","link":"https:\/\/hcse.blog\/?p=3708","title":{"rendered":"Purpose-Process-Pilot-Policy-Police"},"content":{"rendered":"

\"inspector_searching_around_150_wht_14757\"<\/a>When it comes to light that things are not going well a common reaction from the top is to send in more inspectors.<\/p>\n

This may give the impression that something decisive is being done but it almost never works … for two reasons.<\/p>\n

The first is because it is attempting to treat the symptom and not the cause.<\/p>\n

The second is because the inspectors are created in the same paradigm that that created the problem.<\/p>\n

That is not so say that inspectors are not required … they are … when the system is working … not when it is failing.<\/p>\n

The inspection police actually come last – and just before them comes the Policy<\/strong> that the Police<\/strong> enforce.<\/p>\n

Policy<\/strong> comes next to last. Not first.<\/p>\n

A rational Policy<\/strong> can only be written once there is proof of\u00a0 effectiveness … and that requires a Pilot<\/strong> study … in the real world.<\/p>\n

A small scale reality check of the rhetoric.<\/p>\n

Cooking up Policy<\/strong> and delivery plans based on untested rhetoric from the current paradigm is a recipe for disappointment.<\/p>\n

\n

Working backwards we can see that the Pilot<\/strong> needs something to pilot … and that is a new Process<\/strong>; to replace the old process that is failing to deliver.<\/p>\n

And any Process<\/strong> needs to be designed to be fit-for-purpose.\u00a0 Cutting-and-pasting someone else’s design usually does not work. The design process is more important than the design it creates.<\/p>\n

So thus brings us to the first essential requirement … the Purpose<\/strong>.<\/p>\n

And that is where we very often find a big gap … an error of omission … no clarity or constancy of common Purpose<\/strong>.<\/p>\n

And that is where leaders must start. It is their job to clarify and communicate the common Purpose<\/strong>. And if the leaders are not cohesive and the board cannot agree the Purpose then the political cracks will spread through the whole organisation and destabilize it.<\/p>\n

And with a Purpose<\/strong> the system and process designers can get to work.<\/p>\n

But here we hit another gap. There is virtually no design capability in most organisations.<\/p>\n

There is usually lots of delivery capability … but efficiently delivering an ineffective design will amplify the chaos not dissolve it.<\/p>\n

So in parallel with clarifying the purpose, the leaders must\u00a0 endorse the creation of a cohort of process designers.<\/p>\n

And from the organisation a cohort of process inspectors … but of a different calibre … inspectors who are able to find the root causes and able to guide the improvement process because they have done this themselves many times before.<\/p>\n

And perhaps to draw a line between the future and the past we could give them a different name – Mentors.<\/p>\n","protected":false},"excerpt":{"rendered":"

When it comes to light that things are not going well a common reaction from the top is to send in more inspectors. This may give the impression that something decisive is being done but it almost never works … for two reasons. The first is because it is attempting to treat the symptom and … <\/p>\n

Continue reading “Purpose-Process-Pilot-Policy-Police”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,35],"tags":[],"class_list":["post-3708","post","type-post","status-publish","format-standard","hentry","category-6m-design","category-reflections"],"_links":{"self":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts\/3708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3708"}],"version-history":[{"count":0,"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts\/3708\/revisions"}],"wp:attachment":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3708"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3708"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}