{"id":3670,"date":"2014-06-28T10:16:54","date_gmt":"2014-06-28T10:16:54","guid":{"rendered":"http:\/\/www.saasoft.com\/blog\/?p=3670"},"modified":"2014-06-28T10:16:54","modified_gmt":"2014-06-28T10:16:54","slug":"competent-and-conscious","status":"publish","type":"post","link":"https:\/\/hcse.blog\/?p=3670","title":{"rendered":"Competent and Conscious"},"content":{"rendered":"

\"Conscious_and_Competent\"<\/a>This week I was made mindful again of a simple yet powerful model that goes a long way to explaining why we find change so difficult.<\/p>\n

It is the conscious-competent model.<\/p>\n

There are two dimensions which gives four combinations that are illustrated in the diagram.<\/p>\n

We all start in the bottom left corner. We do not know what we do not know.\u00a0 We are ignorant and incompetent and unconscious of the\u00a0 fact.<\/p>\n

Let us call that Blissful Ignorance.<\/p>\n

Then suddenly we get a reality check. A shock. A big enough one to start us on the emotional roller coaster ride we call the Nerve Curve.<\/p>\n

We become painfully aware of our ignorance (and incompetence). Conscious of it.<\/p>\n

That is not a happy place to be and we have a well-developed psychological first line of defence to protect us. It is called Denial.<\/p>\n

“That’s a load of rubbish!”<\/em> we say.<\/p>\n

But denial does not change reality and eventually we are reminded. Reality does not go away.<\/p>\n

Our next line of defence is to shoot the messenger. We get angry and aggressive.<\/p>\n

“Who the **** are you to tell me that I do not know what I am doing!<\/em>” we say.<\/p>\n

Sometimes we are openly aggressive.\u00a0 More often we use passive aggressive tactics. We resort to below-the-belt behind-the-back corridor-gossip behaviour.<\/p>\n

But that does not change reality either.\u00a0 And we are slowly forced to accept that we need to change. But not yet …<\/p>\n

Our next line of defence is to bargain for more time (in the hope that reality will swing back in our favour).<\/p>\n

“There may be something in this but I am too busy at the moment … I will look at this\u00a0 tomorrow\/next week\/next month\/after my holiday\/next quarter\/next financial year\/in my next job\/when I retire!<\/em>” we wheedle.<\/p>\n

Our strategy usually does not work – it just wastes time – and while we prevaricate the crisis deepens. Reality is relentless.<\/p>\n

Our last line of defence has now been breached and now we sink into depression and despair.<\/p>\n

“It is too late. Too difficult for me. I need rescuing. Someone help me!<\/em>” we wail.<\/p>\n

That does not work either. There is no one there. It is up to us. It is sink-or-swim time.<\/p>\n

What we actually need now is a crumb of humility.<\/p>\n

And with that we can start on the road to Know How. We start by unlearning the old stuff and then we can\u00a0 replace it with the new stuff.\u00a0 Step-by-step we climb out of the dark depths of Painful Awareness.<\/p>\n

And then we get a BIG SURPRISE.<\/p>\n

It is not as difficult as we assumed. And we discover that learning-by-doing is fun. And we find that demonstrating to others what we are learning is by far the most effective way to consolidate our new conscious competence.<\/p>\n

And by playing to our strengths, with persistence, with practice and with reality-feedback our new know how capability gradually becomes second nature. Business as usual. The way we do things around here. The culture.<\/p>\n

Then, and only then, will the improvement sustain … and spread … and grow.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

This week I was made mindful again of a simple yet powerful model that goes a long way to explaining why we find change so difficult. It is the conscious-competent model. There are two dimensions which gives four combinations that are illustrated in the diagram. We all start in the bottom left corner. We do … <\/p>\n

Continue reading “Competent and Conscious”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24,42,44,46],"tags":[],"class_list":["post-3670","post","type-post","status-publish","format-standard","hentry","category-improvementology","category-how","category-three-wins-r","category-teach"],"_links":{"self":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts\/3670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3670"}],"version-history":[{"count":0,"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts\/3670\/revisions"}],"wp:attachment":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3670"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3670"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}