![\"woman_back_and_forth_questions_150_wht_12477\"](\"http:\/\/www.improvementscience.co.uk\/blog\/wp-content\/uploads\/2013\/12\/woman_back_and_forth_questions_150_wht_12477.gif\")
<\/a><Lesley><\/em> Hi Bob, how are you today?<\/p>\n<Bob><\/em> I\u2019m OK thanks Lesley. Having a bit of a break from the daily grind.<\/p>\n <Lesley><\/em> Oh! I am sorry, I had no idea you were on holiday. I will call when you are back at work.<\/p>\n <Bob><\/em> No need Lesley. Our chats are always a welcome opportunity to reflect and learn.<\/p>\n <Lesley><\/em> OK, if you are sure.\u00a0 The top niggle on my list at the moment is that I do not feel my organisation values what I do.<\/p>\n <Bob><\/em> OK. Have you done the diagnostic Right-2-Left Map\u00ae backwards from that top niggle?<\/p>\n <Lesley><\/em>Yes. The final straw was that I was asked to justify my improvement role.<\/p>\n <Bob><\/em> OK, and before that?<\/p>\n <Lesley><\/em> There have been some changes in the senior management team.<\/p>\n <Bob><\/em> OK. This sounds like the \u2018New Brush Sweeps Clean\u2019 effect.<\/p>\n <Lesley><\/em> I have heard that phrase before. What does it mean in this context?<\/p>\n <Bob><\/em> Senior management changes are very disruptive events. The more senior the change the more disruptive it is.\u00a0 Let us call it a form of \u2018Disruptive Innovation\u2019.\u00a0 The trigger for the change is important.\u00a0 One trigger might be a well-respected and effective leader retiring or moving to an even more senior role.\u00a0 This leaves a leadership gap which is an opportunity for someone to grow and develop.\u00a0 Another trigger might be a less-respected\u00a0 and ineffective leader moving on and leaving a trail of rather-too-visible failures. It is the latter tends to be associated with the New Broom effect.<\/p>\n <Lesley><\/em> How is that?<\/p>\n <Bob><\/em>Well, put yourself in the shoes of the New Leader who has inherited a Trail of Disappointment – you need to establish your authority and expectation quickly and decisively. Ambiguity and lack of clarity will only contribute to further disappointment.\u00a0 So you have to ask everyone to justify what they do.\u00a0 And if they cannot then you need to know that.\u00a0 And if they can then you need to decide if what they do is aligned with your purpose.\u00a0 This is the New Brush.<\/p>\n <Lesley><\/em> So what if I can justify what I do and that does not fit with the \u2018New Leader\u2019s Plan\u2019?<\/p>\n <Bob><\/em> If what you do is aligned to your Life Purpose but not with the New Brush then you have to choose.\u00a0 And experience shows that the road to long term personal happiness is the one the aligns with your individual purpose.\u00a0 And often it is just a matter of timing. The New Brush is indiscriminate and impatient – anything that does not fit neatly into the New Plan has to go.<\/p>\n <Lesley><\/em> OK my purpose is to improve the safety, flow, quality and productivity of healthcare processes – for the benefit of all. That is not negotiable. It is what fires my passion and fuels my day.\u00a0 So does it matter really where or how I do that?<\/p>\n <Bob><\/em> Not really.\u00a0 You do need be mindful of the pragmatic constraints though … your life circumstances.\u00a0 There are many paths to your Purpose, so it is wise to choose one that is low enough risk to both you and those you love.<\/p>\n <Lesley><\/em> Ah! Now I see why you say that timing is important. You need to prepare to be able to make the decision.\u00a0 You do not what to be caught by surprise and off balance.<\/p>\n <Bob><\/em>Yes. That is why as an ISP you always start with your own Purpose and your own Right-2-Left Map\u00ae.\u00a0 Then you will know what to prepare and in what order so that you have the maximum number of options when you have to make a choice.\u00a0 Sometimes the Universe will create the trigger and sometimes you have to initiate it yourself.<\/p>\n <Lesley><\/em> So this is just another facet of Improvement Science?<\/p>\n <Bob>\u00a0<\/em> Yes. <Lesley> Hi Bob, how are you today? <Bob> I\u2019m OK thanks Lesley. Having a bit of a break from the daily grind. <Lesley> Oh! I am sorry, I had no idea you were on holiday. I will call when you are back at work. <Bob> No need Lesley. Our chats are always a welcome opportunity … <\/p>\n
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