{"id":3144,"date":"2013-07-13T10:41:35","date_gmt":"2013-07-13T10:41:35","guid":{"rendered":"http:\/\/www.saasoft.com\/blog\/?p=3144"},"modified":"2013-07-13T10:41:35","modified_gmt":"2013-07-13T10:41:35","slug":"the-art-of-juggling","status":"publish","type":"post","link":"https:\/\/hcse.blog\/?p=3144","title":{"rendered":"The Art of Juggling"},"content":{"rendered":"

\"figure_juggling_balls_150_wht_4301\"<\/a>Improvement Science is like three-ball juggling.<\/p>\n

And there are different sets of three things that an Improvementologist needs to juggle:<\/p>\n

the Quality-Flow-Cost set and
\nthe Governance-Operations-Finance set and
\nthe Customer-Staff-Organization set.<\/p>\n

But the problem with juggling is that it looks very difficult to do – so almost impossible to learn – so we do not try.\u00a0 We give up before we start. And if we are foolhardy enough to try (by teaching ourselves using the suck-it-and-see or trial-and-error method) then we drop all the balls very quickly. We succeed in reinforcing our impossible-for-me belief with evidence.\u00a0 It is a self-fulfilling prophesy. Only the most tenacious, self-motivated and confident people succeed – which further reinforces the I-Can’t-Do belief of everyone else.<\/p>\n

The problem here is that we are making an Error of Omission.<\/p>\n

We are omitting to ask ourselves two basic questions “How does a juggler learn their art?<\/em>” and “How long does it take?<\/em>“<\/p>\n

The answer is surprising.<\/p>\n

It is possible for just about anyone to learn to juggle in about 10 minutes. Yes – TEN MINUTES.<\/p>\n

\n

Skeptical?\u00a0 Sure you are – if it was that easy we would all be jugglers.\u00a0 That is the “I Can’t Do” belief talking. Let us silence that confidence-sapping voice once and for all.<\/p>\n

Here is how …<\/p>\n

You do need to have at least one working arm and one working eyeball and something connecting them … and it is a bit easier with two working arms and two working eyeballs and something connecting them.<\/p>\n

And you need something to juggle – fruit is quite good – oranges and apples are about the right size, shape, weight and consistency (and you can eat the evidence later too).<\/p>\n

And you need something else.<\/p>\n

You need someone to teach you.<\/strong><\/p>\n

And that someone must be able to juggle and more importantly they must be able to teach someone else how to juggle<\/em> which is a completely different skill.<\/p>\n

\"juggling_at_Keele_June_2013\"<\/a>Those are the necessary-and-sufficient requirements to learn to juggle in 10 minutes.<\/p>\n

The recent picture shows an apprentice Improvement Scientist at the “two orange” stage – just about ready to move to the “three orange” stage.<\/p>\n

Exactly the same is true of learning the Improvement Science juggling trick.<\/p>\n

The ability to improve Quality, Flow and Cost at the same time.<\/p>\n

The ability to align Governance, Operations and Finance into a win-win-win synergistic system.<\/p>\n

The ability to delight customers, motivate staff and support leaders at the same time.<\/p>\n

\n

And the trick to learning to juggle is called step-by-step unlearning<\/strong>. It is counter-intuitive.<\/p>\n

To learn to juggle you just “unlearn” what is stopping you from juggling. You unlearn the unconscious assumptions and habits that are getting in the way.<\/p>\n

And that is why you need a teacher who knows what needs to be unlearned<\/strong> and how to help you do it.<\/p>\n

\"fish\"<\/a>
\nAnd for an apprentice Improvement Scientist the first step on the Unlearning Journey<\/strong> is FISH<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Improvement Science is like three-ball juggling. And there are different sets of three things that an Improvementologist needs to juggle: the Quality-Flow-Cost set and the Governance-Operations-Finance set and the Customer-Staff-Organization set. But the problem with juggling is that it looks very difficult to do – so almost impossible to learn – so we do not … <\/p>\n

Continue reading “The Art of Juggling”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20,24,42,44,45,46],"tags":[],"class_list":["post-3144","post","type-post","status-publish","format-standard","hentry","category-flow","category-improvementology","category-how","category-three-wins-r","category-what","category-teach"],"_links":{"self":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts\/3144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3144"}],"version-history":[{"count":0,"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts\/3144\/revisions"}],"wp:attachment":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3144"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3144"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}