{"id":1088,"date":"2011-10-22T12:35:00","date_gmt":"2011-10-22T12:35:00","guid":{"rendered":"http:\/\/www.saasoft.com\/blog\/?p=1088"},"modified":"2011-10-22T12:35:00","modified_gmt":"2011-10-22T12:35:00","slug":"the-three-faces-of-improvement-science","status":"publish","type":"post","link":"https:\/\/hcse.blog\/?p=1088","title":{"rendered":"The Three Faces of Improvement Science"},"content":{"rendered":"

\"\"<\/a>There\u00a0is always more than one way to look at something\u00a0and each perspective is complementary to the others.<\/p>\n

Improvement Science\u00a0has three faces:\u00a0the first\u00a0is the Process Face; the second is the People face and the third is the System face\u00a0– and\u00a0is represented in the logo with a different colour for each face.<\/p>\n

The process face is the easiest\u00a0to start with because it is\u00a0logical,\u00a0objective and absolute.\u00a0 It describes the process; the what, where, when and how.\u00a0It is the combination of the hardware and the software; the structure and the function – and it is constrained by the Laws of Physics.<\/p>\n

The people face\u00a0is\u00a0emotional, subjective and relative.\u00a0 It describes the people and\u00a0their perceptions and their\u00a0purposes. Each person interacts both with\u00a0the process and with each other\u00a0and their individual beliefs and behaviours drive the web of relationships. This is the world of psychology and politics.<\/p>\n

The system face is\u00a0neither logical nor emotional – it has characteristics that are easy to describe but difficult to define. Characteritics such a self-organisation; emergent behaviour; and complexity.\u00a0 Our brains do not appear to be able to comprehend systems as easily and intuitively and we might like to believe. This is one reason\u00a0why systems\u00a0often feel counter-intuitive, unpredictable and mysterious.\u00a0We discover\u00a0that we are unable to make intuitive decisions that result in whole system improvement\u00a0\u00a0because our intuition\u00a0tricks us.<\/p>\n

Gaining confidence and capability in the\u00a0practical application of Improvement Science requires\u00a0starting from our zone\u00a0of relative strength – our conscious,\u00a0logical, rational, explanable,\u00a0teachable, learnable, objective dependency on the physical world. From this solid foundation we can explore\u00a0our zone of self-control – our internal unconscious, psychological and emotional world; and from there to our zone of relative\u00a0weakness – \u00a0the systemic world of multiple\u00a0interdependencies\u00a0that, over time, determine\u00a0our\u00a0individual and collective fate.<\/p>\n

The good news is that the\u00a0knowledge and skills we need to handle\u00a0the rational physical\u00a0process face are easy and quick to learn.\u00a0 It can be done\u00a0with only a short period of\u00a0focussed,\u00a0learning-by-doing.\u00a0 With that foundation in place we can then explore the\u00a0more difficult areas of people and systems.<\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

There\u00a0is always more than one way to look at something\u00a0and each perspective is complementary to the others. Improvement Science\u00a0has three faces:\u00a0the first\u00a0is the Process Face; the second is the People face and the third is the System face\u00a0– and\u00a0is represented in the logo with a different colour for each face. The process face is the … <\/p>\n

Continue reading “The Three Faces of Improvement Science”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22,25,30,35,42,43,45,46],"tags":[],"class_list":["post-1088","post","type-post","status-publish","format-standard","hentry","category-healthcare","category-information","category-operations","category-reflections","category-how","category-why","category-what","category-teach"],"_links":{"self":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts\/1088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1088"}],"version-history":[{"count":0,"href":"https:\/\/hcse.blog\/index.php?rest_route=\/wp\/v2\/posts\/1088\/revisions"}],"wp:attachment":[{"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hcse.blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}